Inventory systems and supplier portals for operations that outgrew Tally and Excel.

Stock in transit between warehouses was invisible for days at a time — goods marked dispatched from one location wouldn't be acknowledged received at the other until a manager called to ask. Mis-picks were causing a 6% customer return rate that the operations head could not trace to a root cause because there was no picking record. All counts were manual, meaning discrepancy investigations required physically re-counting entire bays.

The brand was running Shopify with three separate inventory management plugins that frequently fell out of sync with each other. Returns processing was entirely manual — a team member would update inventory by hand after each return was inspected. At their scale (~800 orders/month), the inventory discrepancy rate had reached 8%, which was showing up as customer complaints about out-of-stock items being ordered.