Logistics / Last-Mile Delivery
A last-mile logistics company, NCR
How Nimbryx replaced Salesforce and WhatsApp with a purpose-built dispatch CRM for a Delhi NCR logistics company — cutting billing disputes by 83% and the billing cycle from 15 days to 3.
Node.js · React · MySQL · Tally export integration · SMS delivery confirmations
2 (was 12)
Billing disputes/month
3 days (was 15)
Billing cycle
Retired
WhatsApp coordination
The problem
The company was running Salesforce — a tool built for B2B sales teams — to manage a dispatch operation. The mismatch was severe: Salesforce assumed a pipeline, they had trips. The real coordination happened in a WhatsApp group, which meant key decisions were invisible to management and unbillable disputes were frequent. Billing ran 12–15 days behind operations.
What we built
A purpose-built dispatch CRM: trip creation with pickup/drop assignment, driver status updates, client delivery confirmation via a lightweight web link, route notes, and a weekly billing export pre-formatted for their accounting software. Management dashboard with live trip status and exception flags.
What it includes
Outcome
The WhatsApp coordination group was retired within three weeks of go-live. Billing disputes dropped from roughly 12 per month to 2. Billing cycle shortened from 12–15 days to 3. The ops manager described the change as 'the first time we've had an actual record of what happened on any given day'.
Related work
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