Healthcare / Multi-Specialty Clinic
A 6-doctor clinic, South Delhi
How Nimbryx built a multi-doctor clinic booking system for a South Delhi practice — reducing no-shows from 23% to 9% with WhatsApp reminders and per-doctor availability scheduling.
Next.js · Node.js · WhatsApp Business API · PostgreSQL · Accounting software integration
9% (was 23%)
No-show rate
−40%
Front desk scheduling calls
Post-launch extension
Follow-up system added
The problem
All appointment booking happened by phone. Front desk staff took calls, manually entered appointments into a spreadsheet, and sent SMS appointment reminders by hand. No-show rate hovered around 23%. Three front desk staff were spending roughly 60% of their time on scheduling logistics rather than in-clinic support. The clinic had tried two off-the-shelf booking platforms — both were built for single-doctor practices and couldn't handle per-doctor availability rules.
What we built
A custom booking system with patient-facing scheduling (doctor-specific availability, 30-min slots), automated WhatsApp confirmation and 24-hour reminder via the WhatsApp Business API, appointment management dashboard for front desk staff, and a daily schedule view per doctor. Integrated with their existing accounting software for billing capture.
What it includes
Outcome
No-show rate dropped from 23% to 9% within the first month. Front desk call volume for scheduling reduced by approximately 40%. Three staff now spend the reclaimed time on in-clinic work rather than the phone. The clinic has since extended the system to handle follow-up appointment scheduling from the doctor's end.
Related work
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