Hospitality / Hotel Management
A 45-room boutique hotel, Rajasthan
How Nimbryx built a custom Property Management System for a Rajasthan boutique hotel — eliminating overbooking with OTA sync and cutting checkout time from 12 minutes to under 4.
Next.js · Node.js · PostgreSQL · Channel manager API (Siteminder) · Razorpay · Mobile housekeeping UI
Zero
Overbooking incidents
Under 4 min (was 12)
Average checkout time
Real-time
Housekeeping visibility
The problem
Bookings came in from three OTAs, direct phone calls, and walk-ins — with no central availability grid. Overbooking happened twice in a single month, once resulting in a guest being turned away after a 4-hour drive. Housekeeping staff had no live view of which rooms were vacant, checked-out, or under maintenance — the supervisor managed this with a physical whiteboard. Checkout billing required pulling charges from three separate places (room, restaurant, mini-bar), causing queues at front desk during peak checkout hours.
What we built
A Property Management System with a real-time room availability grid, OTA channel manager integration for Booking.com and MakeMyTrip so all reservations flow into one calendar, housekeeping task assignment by room with live status updates from a mobile interface, a single-screen checkout that aggregates all charges automatically, and a management dashboard with occupancy rate, revenue per room, and source-of-booking analytics.
What it includes
Outcome
Overbooking incidents dropped to zero from the first month. Average checkout time reduced from 12 minutes to under 4. The housekeeping supervisor retired the whiteboard after the first week. Management now reviews live occupancy data during morning briefings instead of waiting for last night's spreadsheet export.
Common questions
Does the hotel PMS integrate with Booking.com, MakeMyTrip, and other OTAs?
Yes. We integrate through channel manager APIs — Siteminder, RateGain, and similar. All OTA reservations flow into the central availability grid automatically, and availability updates push back to OTAs in real time. This is what eliminates overbooking. Direct bookings from your website, phone, and walk-ins go into the same grid.
How long does hotel management software development take?
A custom PMS for a property of 30–80 rooms with OTA integration, housekeeping, and checkout billing typically takes 12–18 weeks. Channel manager integration timeline depends on the specific OTA API documentation and sandbox access — this is usually the longest-lead item and we start it in parallel with the core build.
What does custom hotel management software cost compared to buying a product like Hotelogix or IDS?
Hotelogix and similar products charge per-room per-month licensing. For a 45-room hotel that's a meaningful ongoing cost — plus customisation fees for anything non-standard. Custom PMS has a larger upfront cost (typically ₹8–18 lakh depending on scope) but zero ongoing licensing, and it's built around how your property actually operates rather than around the average hotel the product was designed for.
Can the system handle different room types, seasonal pricing, and promotional rates?
Yes. Room type configuration, rate plans with seasonal pricing, and promotional codes are standard parts of the setup. If you run a complex rate structure with long-stay discounts, corporate account rates, and OTA parity rules, we scope those specifically during discovery to make sure the rate management interface matches how your revenue manager actually works.
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